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Privacy Policy

Privacy Policy

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you book or inquire about our BnB apartment through our website.

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1. Information We Collect
When you use our website or make a reservation, we may collect the following information:

  • Your name, email address, phone number

  • Booking details (dates, number of guests, special requests)

  • Payment information (processed securely via our third-party provider)

  • Any other information you voluntarily provide (e.g., reviews or messages)
     

2. How We Use Your Information
We use your information to:

  • Process bookings and payments

  • Communicate with you before, during, and after your stay

  • Improve our services and guest experience

  • Comply with legal obligations
     

3. Sharing Your Information
We do not sell or share your personal information with third parties, except:

  • Payment providers for secure processing

  • Local authorities if required by law (e.g., for tax or registration purposes)
     

4. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
 

5. Cookies & Website Analytics
Our website may use cookies or basic analytics to improve user experience and track website performance. You can disable cookies in your browser settings.
 

6. Your Rights
You have the right to request access to your personal data, ask for corrections, or request deletion where applicable. To do so, please contact us directly.
 

7. Contact Us
If you have any questions about this Privacy Policy, please reach out to us at:
📧 cityretreatstay@gmail.com,
 

8. Policy Updates
We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated revision date.

Last updated: April 2025

Cancellation Policy 100% refund up to 14 days before arrival 50% refund up to 7 days before arrival

You will be staying in a luxury apartment community and not a hotel. We ask that you act accordingly and treat our space and neighbors with the same respect you would show your own. 1. Disclosure of Booking Information: Guests are strictly prohibited from disclosing that their reservation was made through a third-party platform (including Airbnb) to any building residents. Homescape is the exclusive provider of short-term accommodations in the property, and we do not want residents to think it is acceptable to list they apartments. This includes conversations with residents or the first-floor leasing office, where prospective tenants visit. Guests should refer to their stay as being in a “Cityscape Apartment.” 2. Leasing Office Use: Guests may only use the leasing office for entering and exiting the building. Loitering or engaging in conversations with prospective tenants is not permitted. Each violation of this policy will result in a $500 management fee. For any questions or concerns, guests must contact me directly. 3. Pet Policy: Pets are not allowed. 4. Quiet Hours: Quiet hours are enforced between 10:00 PM and 7:00 AM to ensure a peaceful environment for all residents and guests. 5. No Smoking Policy: Smoking is strictly prohibited within the apartment and on the property grounds. Any violation of this policy will result in a $500 fine. 6. Pool Hours: The pool is available for guest use during designated hours, from sunrise to sunset. 7. Trash Disposal: Guests may leave their trash in the designated bin outside the apartment for valet pick-up. Trash collection is available Sunday through Thursday from 7:00 PM to 9:00 PM. 8. Check-Out Policy: Once check-out has been completed, guests must vacate the premises immediately. Remaining on the property or using its amenities after check-out is strictly prohibited. PLEASE NOTE: - Failure to vacate the apartment by 10am at check-out without prior approval will incur a late fee equivalent to the entire booking day. To request a later check-out, please communicate via email, and we will approve if possible. We require names, driver's license/ID numbers, and dates of birth for all incoming reservations, as mandated by property management. 9. Noise detecting technology may be used inside the suite to monitor excessive noise levels. 10. Key Fob and/or Parking Decal: If you do not return or damage the parking permit and/or Key Fob, the cost is $200 to replace it each. To avoid any charges, please make sure the parking permit and/or Key Fob are left in the unit before checkout. **"Due to the property’s prime location in the heart of downtown, guests may occasionally experience typical city sounds, such as street noise or nearby activity. While the apartment is designed to provide a comfortable retreat, we recommend packing earplugs if you are particularly sensitive to noise. The vibrant surroundings offer unparalleled access to the best of the city, making it an ideal base for exploring all that downtown has to offer."** By booking this unit, you have read, understood, and agreed to all these house rules. You will be asked to place a Damage Waiver or Safety Deposit.

cityretreatstay@gmail.com

Downtown, Tampa, FL 33602, USA

 

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